TERMS AND CONDITIONS

Booking any of our short-term rental units means agreeing to the following terms and conditions.

RESERVATION FEE

We require a reservation fee of 50% of your total stay in order to reserve the unit and make it exclusively available to the guests during the dates booked. This is fee is non-refundable.

In consideration of your reservation payment, Staycay.ja shall make the subject unit available exclusively to the indicated Guest(s) on the dates specified. Once the reservation payment has been made, any subsequent and conflicting booking requests from other persons will be turned down.

RESERVATION CONFIRMATION

Upon confirmation that we have successfully received your reservation payment, you will be issued an electronic document in PDF format entitled “BOOKING CONFIRMATION” or “RECEIPT” which contains the pertinent details of your reservation. This electronic document serves as your proof of payment of the reservation fee. You will be required to show this document either in electronic form or in hard copy, by our personnel who will facilitate your checking in when you arrive at the Property you booked.

The time it takes for our payment verification process depends on the payment method you used. For payments made in cash, transfer from BNS to our BNS account or through the Airbnb platform, verification is almost real-time. For payments made via direct bank deposit and online transfer to or from any other accounts, it may take up to three (3) banking days.

CANCELLATION OF RESERVATION

Guests may cancel their reservation any time, subject to the following conditions:

  1. No refund of the reservation fee shall be made if cancellation is made less than 10 days from check-in date.
  2. 50% of the reservation fee will be refunded if cancellation is made 10 days or more from check-in date.
  3. If unforeseen circumstances arise preventing your host from accommodating any guests, only a refund of the affected nights will be applied. We are not responsible for any loss or damage incurred to guests during their stay. 
  4. In case a refund is due, applicable transaction charges for return of the amount shall be on the account of the Guest.

PARTIAL PAYMENT

Upon check-in, the reservation payment will become partial/full payment of the whole amount due including the security deposit, as appropriate.

PAYMENT OF RENT AND HANDLING FEES

For bookings of less than 3 months, the balance on the total amount of the rent for the entire duration booked is payable on or before check-in. Payments may be made via any of our available payment options.

For cash payments directly handed in person to our staff, a minimal handling fee of $500jmd applies. For payments made via Airbnb or credit card, the amount of the applicable handling fees will depend on the actual amount of the transaction. No handling fees apply for direct deposits to any of our bank accounts.

CHECK IN AND CHECK OUT TIME

Regular check in time is any time between 3PM to 11PM. Regular check out time is anytime between 7:30AM to 11AM.

If the Guest cannot make it within the regular check in/out periods, the following additional charges will apply for each instance:

  1. $1,000jmd – For late check-in, past 11PM up to 7AM
  2. $2,000jmd/hour – For checkout beyond checkout time (between 12PM to 2:30PM for overnight stays)
  3. FREE- For late checkout to 12noon for overnight stays
  4. 1-night equivalent room cost- For guests who stay beyond 2:30pm (for overnight stays)

Extensions of stay are subject to availability of the unit and should be arranged at least 12 hours prior to the supposed check out. Charges also applies to persons who book hourly stays or events.

USAGE OF BUILDING AMENITIES

Usage of the building amenities such as the swimming pool and function halls, may be subject to a separate fee from the building administration, depending on the nature of the usage or their existing policies and availability.

INDEMNITY

Guests are expected to behave in an orderly manner during their entire stay in the unit and while within the building premises. Staycay.ja and its principals shall not be responsible for any accident, injury or illness that may happen to the Guests due to their own imprudence or negligence.

UNREGISTERED GUESTS

Persons other than the registered Guests may not stay overnight in the unit. Any other person in the unit is the sole responsibility of the registered Guests.

Visitors are allowed but will have to stay up to 10PM only. Overnight stay of any person other than the registered occupant(s) will be charged an additional fee of $5,500jmd per night for each undeclared person.

Our staff/representative facilitating the check-in has the right to reject additional occupants not declared during the booking.

CHANGES IN RESERVED DATES

Changes in reserved dates of stay are allowed, subject to the availability of the unit and subject to the following charges:

  1. $1,000jmd – For changes made within 5 to 10 days from the date of check in
  2. One-night equivalent rent – For changes made less than 5 days from the date of check in
  3. Forfeiture of reservation fee – For no-show on the date of check in

STANDARD AND ADDITIONAL PROVISIONS

A set of linens and towels good for two (2) persons per booking are provided in the unit. Guests may request for additional towels and linens. Linens in excess good for four (4) persons will be at an additional charge of $1,000jmd.

LOSS OF PERSONAL BELONGINGS

For the safety of the Guests and their valuables, Guests are expected to lock the entrance doors to the unit whenever necessary, such as when they are outside or asleep at night. Staycay.ja and its principals shall not be responsible for any loss of personal belongings or valuables of the Guests left in the unit.

HOUSE RULES

Absolutely no smoking inside the unit; designated smoking areas are assigned outside the house. A charge of $5,000jmd is applicable if we find any evidence of smoking inside our house and units or you will be escorted off the premises sooner than your agreed checkout time.

Our house rules may vary from unit to unit, to conform to the building’s policies. A copy of these house rules is provided in the unit for the Guests’ information. These house rules are guidelines for the convenient, comfortable and hassle-free stay of the Guests and Guests are expected to follow them.

Penalties and charges are imposed in case of violations of the house rules.

SECURITY DEPOSIT

We require a security deposit between $2,000jmd and $10,000jmd to cover for any damage to the unit, caused by misuse or gross negligence of the Guests. Any additional charges applicable may also be charged against the security deposit, e.g. smoking, lock-out fee, stained linens, lost keys, additional cleaning fee (if requested).

Ordinary wear and tear and damages that are clearly not the fault of the Guest are not chargeable against the security deposit.

Upon check out, the security deposit will be returned to the Guest, less any applicable charges. If there are no applicable charges, the whole amount of the security deposit will be returned. However, if the security deposit is insufficient to cover all applicable charges, the guest will be billed for the excess amount.

Security deposits made directly to any of our bank accounts during non-banking days and on days immediately preceding non-banking days, will only be available for return when at least one banking day has passed since the deposit was made and the transaction has been successfully verified.

FORTUITOUS EVENTS

Fortuitous events such as typhoons, earthquakes, or any force majeure that prevents Guests from staying in the unit, do not warrant the issuance of refunds. But the rent already paid may be used by Guests on some later date.